FAQ

AyiConnect offers two ways to connect with helpers: self-service and concierge service. With self-service, you can post a job, contact the helpers and book a helper's activity based on requirements. With concierge service, we will help you cut through the noise by doing the hard work and recommending a few pre-screened helpers that fit your schedule and requirements beyond our existing pool of talent. All you need to do is be available for scheduled interviews and book the helper of your choice.

Yes, we do. Our app services are FREE for SEVEN (7) days. During the trial period, you can post a job and browse over thousands of helper profiles, and invite some to your job post. *** Please note that this is a self-service platform at your disposal, to help you in your search for helpers. If you can’t find someone during the trial and would like to extend, please feel free to avail of our Premium packages; or work with our concierge advisor.

Your account will be downgraded to a Basic Plan, which is completely free. However, some of AyiConnect’s app features are no longer available at your disposal.

We price this minimally to sustain our operations so we can facilitate the connection and provide users a safe platform. If our membership fee is too high for you, we’d appreciate if you would take a moment and reconsider whether hiring a caregiver is the right choice for your family.

Kindly visit https://www.ayiconnection.com/user/subscription on your profile. We ensure that the prices are up to date and that the information indicated is clear. However, if you have questions, please feel free to reach out to us at ask@ayiconnect.com *** To avoid any inconveniences, please make sure to read this thoroughly before making any purchases. Thank you!

Premium packages that were purchased are non-refundable. If you would like to unsubscribe, we will cancel the subscription before you get charged for the next 6 months. You can always reach out to us regarding this matter at success@ayiconnect.com. Additionally, we do not provide refunds or credits for any partial-month membership periods.

a. Create an account on our AyiConnect platform. Register using your email or phone number. Make sure to complete your profile to avoid any hassles. We highly encourage our users to download our AyiConnect app so you won’t miss anything anytime, anywhere. Download our app here: Google Playstore: https://play.google.com/store/apps/details?id=com.mobile.AyiConnection&hl=en_US&gl=US Apple App store: https://apps.apple.com/us/app/ayiconnect-family-helpers/id1259783974 b. Create your job post. Please make sure to be clear with your expectations when posting your job. Our platform can automatically generate a job description for your convenience, however, we still highly encourage you to include as much information as possible, to avoid misunderstandings about your job post. c. Invite helpers. Just make sure to review their profiles first before inviting them. Helpers, on the other hand, can also apply to your job post. You can decline or accept their proposal if you see fit. Also, always ask for a background check. d. Arrange a call or chat with them. Hire them conveniently via our app!

The safety of our users is our highest priority. Our system evaluates every user to ensure they are a legit individual (for both families and helpers). Additionally, we provide ID verification and background checks as other options to allow users to verify themselves. Combining ID and background checks, and a dedicated team to double-check every registrant, we are usually good with catching the bad apples. Our last line of defense is our user community where they can report any suspicious activities to us.

We respect your data and privacy and do not release it to third parties. We don’t have advertising, and will only reach out to you for the reason you trusted us, which is finding care or jobs. We use the latest technology to keep you safe, including encrypted requests between your device and our secured servers.

We are sad to see you go, we have an option to deactivate your account - this means your account will be hidden and you will not receive any notifications from us until such time you are decided to reactivate again. Just send us a message at success@ayiconnect.com You can follow these steps if you want to delete your account permanently (that means all of your info will be removed from the platform): 1.) Log in to your profile. 2.) Go to settings. 3.) Scroll down and locate the “Delete” button.

We have a lot of great support resources that you can find here: What is AyiConnect? Why do you call it AyiConnect? What type of activities can a helper offer? Can we interview helpers before booking them? How are helpers' rates determined? Can we pay helpers directly? Are we responsible for paying taxes? What is the activity booking cancellation policy if I am not happy with the result? What type of platform fees does AyiConnect charge? Do you screen all helpers on your platform? What level of background checks do you perform on your providers? For families - When do I get charged? For families - Why was I billed twice? For families - How are payments handled? For families - I did not receive my activity; what can I do? For families - How can I leave feedback? How do I report a family or a helper? For helpers - How do I get paid? For helpers - What are warnings? For helpers - What happens if there are not enough people signed up for my activity? Do you engage with helpers that speak other languages? How do we get more cities added? I am not from the US. Can I apply for the job? Do you offer a partnership or promotion of businesses? Most of your questions should have answers there for all self-service-related questions. You can always start there before contacting us via email or text, in case we are not able to respond to your inquiries timely.